From workspace to home space, chatbots have entered everywhere. Alexa to Siri, all are our friends now. Every single day we give so much information related to us, our life and what work we do to these bot buddies so that they not only understand us but use the same information to answer all our queries. Machines have now started answering back and are all over the networks to better serve the customers.
Since chatbot technology is responsible for collecting and safeguarding personal information, they are naturally an attraction for hackers and other malicious software. While there is increasing threat, the demand for conversational bots is also skyrocketing to automate responses and decrease waiting time with full personalized experience.
What is meant by Conversational AI Security?
Conversational AI Security is a branch of artificial intelligence which focuses on the security implications of conversational AI systems. It covers topics such as natural language processing, speech recognition, and machine learning techniques in order to analyse and detect malicious intent in digital conversations. This technology can be used to identify anomalies in conversations such as suspicious vocabulary or certain types of behaviour that may indicate malicious intent. Additionally, Conversational AI Security helps protect user experience by ensuring that personal data remains secure while interacting with conversational AI systems, and helps mitigate the risk of attacks such as phishing or data theft. By integrating this technology into existing security frameworks, companies are better able to identify potential threats before they become serious problems.
What are the risks connected with Conversational AI chatbot?
The risks associated with Conversational AI chatbots are considerable. Chatbot assistants and virtual assistant chatbots are both based on artificial intelligence technology, but there are some key differences between them. These chatbots are designed to understand natural language and respond in a conversational manner, whereas virtual assistant chatbots are designed simply to provide information or take action on behalf of the user. As such, the risk with AI chatbots is that they may not be able to accurately interpret and respond to user interactions, resulting in incorrect or inaccurate responses.
What are the threats that a conversational AI enabled chatbot might face?
Here’s a list:
- Repurposing of Conversational Chatbots
- Impersonation of Individuals
- Denial of Service attack
FACTORS BEHIND THESE ATTACKS:
- Unencrypted communications
- Lack of or No HTTP protocols
- No follow up of security protocols by employees
- Back-door access by hackers
- Hosting platform issues
How to Secure Conversational AI Chatbots??
Here’s a list of techniques that can be used to save your bot from turning into an evil one.
- Two-Factor Authentication
- Biometric Authentication
- Authentication Timeout
- Channel Authorization
- End-to-End Encryption
- Intent level authorization
- User Identity Authentication
- Self-Destructive Messages
- Intent Level Privacy with GDPR Compliance
This helps maintain a high level of trust between businesses and their customers, while also helping companies maintain compliance.